Privacy Policy Wanglaju — Malaysia Player Data Protection

1 Introduction

Wanglaju ("we", "our platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, use, store, share, and protect your personal information when you use the Wanglaju platform, browse our website at wanglaju.app, or interact with any of the services we offer.

This policy is written in plain, easy-to-understand language so every player can truly know their rights — not just dense legal text. We believe transparency is the foundation of trust, and your trust is something we safeguard wholeheartedly.

By registering an account or using the Wanglaju platform, you agree to the terms set out in this Privacy Policy. This policy should be read together with Terms & Conditions us.

2 Information We Collect

We collect your personal information through several means when you use the Wanglaju platform. Below are the categories of information we collect and the reasons why:

In addition to information you provide directly, we also collect certain information automatically when you use our platform, such as device technical data and usage patterns. This helps us detect suspicious activity and ensure the security of your account.

3 How We Use Your Data

Every piece of information we collect has a clear purpose. We do not collect data merely to store it — every use is justified:

• Account Verification & Security — ensuring only you can access your account and detecting any unauthorised access attempts.
• Financial Transaction Processing — processing deposits and withdrawals accurately and securely through your chosen payment method.
• Legal Requirement Compliance — fulfilling KYC requirements, anti-money laundering (AML) compliance, and reporting obligations to relevant authorities.
• Customer Support Provision — enabling our support team to understand the context of your issue and provide accurate, effective assistance.
• Platform Improvements — analysing aggregated usage patterns to improve the user experience and introduce useful new features.
• Responsible Gaming Programme — monitoring gaming patterns to identify early signs of problem gambling and offering appropriate assistance.
• Marketing Communications — sending information about promotions and special offers, but only if you have given consent to receive them.

4 Sharing Information with Third Parties

Wanglaju does not sell your personal data to any third party. However, there are limited situations where we need to share certain information to keep the platform running properly:

• Payment Providers — required transaction information is shared with payment processors such as FPX, Touch 'n Go eWallet, and GrabPay to complete your transactions. These providers are bound by strict confidentiality agreements.
• Technical Service Providers — companies that help us manage technical infrastructure, such as cloud computing services, only receive data necessary for their function and are not permitted to use it for any other purpose.
• Legal Authorities — we will disclose information to government authorities or law enforcement when required to do so by a court order or applicable legal provision.
• Game Software Providers — game session information required is shared with third-party game providers solely to ensure game integrity and resolve any disputes.

All third parties we work with are required to comply with data protection standards equal to or exceeding those we uphold ourselves. We conduct thorough checks on all partners before any data sharing is permitted.

5 Data Security Measures

Your data security is an ongoing investment for Wanglaju. We implement comprehensive technical and organisational measures to protect your information:

• Encryption in Transit — all communications between your browser and our servers are protected by TLS 1.3 protocol with 256-bit encryption.
• Storage Encryption — sensitive data stored in our databases, including financial information, is encrypted using the AES-256 algorithm.
• Layered Access Controls — a role-based access control (RBAC) system ensures each staff member can only access the data required for their specific role.
• Continuous Threat Monitoring — our automated threat detection system monitors for suspicious activity around the clock and immediately alerts our security team.
• Regular Security Testing — we conduct regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Secure Data Backups — your data is regularly backed up to separate locations with full encryption to ensure service continuity.

6 Cookies & Tracking Technologies

Wanglaju uses cookies and similar technologies to ensure the platform functions properly and to deliver a better experience for you. The following are the types of cookies we use:

• Essential Cookies — required for the platform to function, such as maintaining your login session. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies — collecting information about how you use the platform to help us identify areas for improvement. All data collected is anonymised.
• Functional Cookies — remembering your preferences such as language, display settings, and gaming preferences to deliver a more personalised experience.
• Security Cookies — helping us detect and prevent fraudulent activity by identifying unusual access patterns.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect your ability to use certain platform features. For more information on managing cookies, refer to your web browser's help section.

7 Data Retention Period

Wanglaju retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements:

• Active Account Data — retained for the duration your account remains active and for the required period following account closure for legal compliance purposes.
• Financial Transaction Records — retained for a minimum of seven (7) years in accordance with applicable accounting and anti-money laundering laws in Malaysia.
• KYC Documents — retained for a minimum of five (5) years after the account closure date in accordance with compliance requirements.
• Support Communication Records — retained for three (3) years for reference and dispute resolution purposes.
• Marketing Data — deleted within 30 days after you withdraw consent to receive marketing communications.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

8 Your Rights Over Personal Data

You have the following rights regarding your personal data held by Wanglaju. All requests can be submitted via your account settings or by contacting our support team:

We will process your request within 30 calendar days. If your request requires additional time due to its complexity, we will inform you within that 30-day period.

9 Children's Privacy

The wanglaju platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Wanglaju implements an age verification process during registration and may request additional proof of age at any time. These measures are part of our commitment to responsible gaming.

10 Changes to This Privacy Policy

Wanglaju may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. We are committed to informing you of any significant changes in the following ways:

• An email notice sent to your registered email address at least 14 days before the changes take effect.
• A clear notice displayed on the platform's home page during the notice period.
• The "Last Updated" date at the top of this page will be updated to reflect the date of the most recent changes.

Continued use of the wanglaju platform after a policy change takes effect will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

11 Contact Us About Privacy

If you have any questions, concerns, or wish to submit a request regarding your personal data, the wanglaju privacy team is ready to assist. You can reach us via:

• Live Chat — the fastest way to get immediate assistance, available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Privacy Email — [email protected] for specific privacy inquiries and data requests.
• FAQ — visit the FAQ us for answers to frequently asked questions about privacy and data security.

We aim to respond to all privacy-related enquiries within 3 business days. For more complex data access or deletion requests, we will notify you within 5 business days with an estimated processing timeline.